# Planoly > Planoly plans and publishes social content. People connect their > Instagram, Facebook, TikTok, YouTube, Pinterest, LinkedIn and Threads > accounts, build posts in one place, and Planoly publishes them at the > time they chose; for X it sends a reminder to post. Creator Store is its > link-in-bio storefront for selling products, courses, memberships and > services. The help centre articles, listed after pricing, are the authoritative source for how Planoly behaves. Each is checked against the product itself. ## Product - [Planoly](https://www.planoly.com/product): Plan, automate, and manage your entire social media workflow in one place. From generating post ideas to planning your Instagram grid and building your link-in-bio, Planoly has you covered. - [Planoly MCP — The social publishing layer for AI agents](https://www.planoly.com/ai): What took your social media team days — now takes you minutes with the Planoly MCP. - [Creator Store](https://www.planoly.com/creator-store): Build your storefront in minutes. Access everything you need to monetize and grow your brand. Create and sell online courses, digital downloads and more. ## Pricing Plans, in US dollars, from https://www.planoly.com/pricing: - Starter: $16 a month, or $14 a month billed yearly. Best for solo creators. 1 Social Set; Unlimited uploads; 1 User; Free Link in Bio; Sell digital products, physical merch, and more; Automate Instagram DMs; Upgrade to Growth Plan to add additional social sets or users. - Growth: $28 a month, or $24 a month billed yearly. Best for small teams. 2 Social Sets; Unlimited uploads; 2 Users; Free Link in Bio; Sell digital products, physical merch, and more; Automate Instagram DMs; $10/month per additional social set; $5/month per additional user. - Pro: $55 a month, or $47 a month billed yearly. Best for agencies. 6 Social Sets; Unlimited uploads; 6 Users; Free Link in Bio; Sell digital products, physical merch, and more; Automate Instagram DMs; $8/month per additional social set; $3/month per additional user. - Does Planoly offer a free trial? Yes! All paid plans include a 14-day free trial so you can explore everything before committing. - Is there a free plan? Yes, our free plan is available on the Planoly mobile app and includes 10 uploads per month. - Can I switch plans after I sign up? Yes. You can upgrade or downgrade your plan at any time from your account settings. - Do you offer annual billing? Yes, and you'll save when you do. Annual plans are billed upfront at a discounted rate. - Can I add additional users or social sets to the Starter plan? Our Starter plan includes one user and one social set. To add additional users or social sets, upgrade to the Growth or Pro plan. - What is a social set? You can link up to one of each social channel, including Instagram, Facebook, X (formerly Twitter), Pinterest, LinkedIn, YouTube, Threads and TikTok. - How much does it cost to add an additional user? For Growth plans, additional users are $5 per month. For Pro plans, additional users are $3 per month. - How much does it cost to add an additional social set? For Growth plans, additional social sets are $10 per month. For Pro plans, additional social sets are $8 per month. - Can I cancel anytime? Yes! You can cancel or downgrade your plan at any time. Visit our help page to learn more. ## Getting started - [Connect a social channel to Planner](https://www.planoly.com/help/getting-started/connect-a-social-channel): Connect a social channel to Planner for auto-posting, or enable reminder-only publishing. - [Find your way around Social Planner](https://www.planoly.com/help/getting-started/social-planner-tour): Find your way around Social Planner: the sidebar, the three post views, the calendar, and your first scheduled post. - [Connect your social accounts](https://www.planoly.com/help/getting-started/connect-your-social-accounts): Link Instagram, Facebook, TikTok, LinkedIn, Pinterest, YouTube, Threads, and X to a workspace, and learn what each one can publish. - [Link Instagram to a Facebook Business page](https://www.planoly.com/help/getting-started/link-instagram-to-facebook): Link your Instagram account to a Facebook Business page so Planoly can tag locations, users, collaborators, and products, and show Instagram analytics. - [Link and auto-post to Instagram](https://www.planoly.com/help/getting-started/auto-post-to-instagram): Link Instagram to a workspace and schedule posts, carousels, reels, and stories that publish automatically, with the options and limits Planoly checks. - [Link and auto-post to Facebook](https://www.planoly.com/help/getting-started/auto-post-to-facebook): Link a Facebook Page to a workspace and schedule Page posts, Reels, and Stories that publish automatically, with the caption, media, and cover photo rules Planoly checks. - [Link and auto-post to YouTube](https://www.planoly.com/help/getting-started/auto-post-to-youtube): Link a YouTube channel to a workspace and schedule videos and Shorts that upload automatically, with title, visibility, and notify-subscribers options. - [Link and auto-post to LinkedIn](https://www.planoly.com/help/getting-started/auto-post-to-linkedin): Link a LinkedIn profile or company Page to a workspace and schedule posts that publish automatically, with the caption and media rules Planoly checks. - [Link and auto-post to Pinterest](https://www.planoly.com/help/getting-started/auto-post-to-pinterest): Link Pinterest to a workspace and schedule pins that publish automatically, including board, title, and destination link requirements. - [Link and auto-post to TikTok](https://www.planoly.com/help/getting-started/auto-post-to-tiktok): Link TikTok to a workspace and schedule videos or photo carousels that publish automatically, with privacy, branded content, and sound options. - [Refresh a channel connection](https://www.planoly.com/help/getting-started/refresh-a-channel-connection): Re-authorize a social channel when its connection breaks, its access token expires, or your Instagram grid stops syncing. - [Reminder-only, linked, and deleted channels](https://www.planoly.com/help/getting-started/channel-states-reminder-linked-removed): What reminder-only, linked, and deleted channels can and cannot do, and what happens to your content when you switch between them. - [Why you have two workspaces after migrating](https://www.planoly.com/help/getting-started/two-workspaces-after-migration): Why migrating to Social Planner can leave you with two workspaces for the same Instagram account, and how to merge down to one. - [Use Planoly on the mobile app](https://www.planoly.com/help/getting-started/planoly-mobile-app): A tour of the Planoly mobile app: the tab bar, post views, the post builder, scheduling, the media library, and your profile settings. - [Set up the Planoly MCP](https://www.planoly.com/help/getting-started/planoly-mcp-setup): Connect the Planoly MCP to Claude, ChatGPT, or Gemini so your AI assistant can read your calendar, build posts, and pull analytics. - [Navigate your workspace](https://www.planoly.com/help/getting-started/navigate-your-workspace): How a workspace holds your channels, posts, and media, and how to plan for several channels at once from one screen. - [Link and auto-post to Threads](https://www.planoly.com/help/getting-started/auto-post-to-threads): Link Threads to a workspace and schedule threads that publish automatically, with the caption, media, and timing limits Planoly checks. - [Share photos and videos to Planoly](https://www.planoly.com/help/getting-started/share-to-planoly): Send photos and videos from any app on your phone straight into the Planoly post builder using the share sheet. - [Fix Facebook linking errors](https://www.planoly.com/help/getting-started/facebook-linking-errors): What each error on the Unable to connect screen means when you link a Facebook Page or an Instagram account through Facebook, and how to clear it. - [Frequently asked questions](https://www.planoly.com/help/getting-started/faq): Short answers to the questions people ask most: which networks Planoly supports, what each plan includes, why a post did not go out, and where to go next. - [Plan and post to X](https://www.planoly.com/help/getting-started/post-to-x): X is reminder-only in Planoly. Add the channel, plan the post, and publish it yourself when the reminder arrives. - [Where to start](https://www.planoly.com/help/getting-started/where-to-start): The order to do things in a new Planoly account, from connecting a channel to scheduling your first post, with the article for each step. ## Creating content - [Write and format your caption](https://www.planoly.com/help/creating-content/write-and-format-captions): Write a caption for each channel in the post builder, add emojis and saved keyword sets, and stay inside each channel's caption and hashtag limits. - [Use the AI Caption Writer](https://www.planoly.com/help/creating-content/ai-caption-writer): Generate three caption options from a short brief, refine them, and apply them to the channels in your post. - [Use the Idea Generator](https://www.planoly.com/help/creating-content/idea-generator): Generate three post ideas from a short profile of your business and audience, then turn any of them into a grid placeholder or a draft post. - [Use content templates](https://www.planoly.com/help/creating-content/content-templates): Browse the Content Marketplace's Canva templates from the Templates tab in Discover and open one in Canva to customize it. - [Use Discover](https://www.planoly.com/help/creating-content/discover): Find stock media, search Instagram posts by hashtag, look up Instagram Business accounts, and browse Canva templates from one place. - [Edit photos and videos](https://www.planoly.com/help/creating-content/edit-photos-and-videos): Open the built-in editor from a post to crop, resize, and adjust a photo or video before you schedule it. - [Add a cover photo to a video](https://www.planoly.com/help/creating-content/add-a-cover-photo): Upload a custom cover image for a video on an Instagram or Facebook post. - [Add music to a TikTok post](https://www.planoly.com/help/creating-content/add-music-to-tiktok-posts): Pick a trending sound for a TikTok video or photo carousel, set where it starts, and balance it against your own audio. - [Find content trends on your calendar](https://www.planoly.com/help/creating-content/weekly-content-trends): Find Planoly's trend entries on your calendar, open one for its details and hashtags, and control which event categories show. - [Tag Instagram products](https://www.planoly.com/help/creating-content/tag-instagram-products): Tag products from your approved Instagram Shopping catalog onto the media in an Instagram post or reel. - [Invite and tag Instagram collaborators](https://www.planoly.com/help/creating-content/tag-instagram-collaborators): Invite up to three Instagram collaborators on a post so it appears on their profile too. - [Add audio to an Instagram post](https://www.planoly.com/help/creating-content/add-instagram-audio): Search Instagram's music and original audio catalogues from the post builder and attach a sound to a post before it publishes. - [Use the media library](https://www.planoly.com/help/creating-content/media-library): Store photos, videos, notes, and links in one workspace library, organize them in folders, and turn them into posts. - [Save Instagram user groups](https://www.planoly.com/help/creating-content/user-tag-manager): Save a named group of Instagram usernames once, then tag them all on a post in one action. - [Set up Instagram Shopping](https://www.planoly.com/help/creating-content/instagram-shopping-setup): What Instagram Shopping needs on Meta's side, and what your Instagram channel needs in Planoly before product tags appear. - [Create content with Canva](https://www.planoly.com/help/creating-content/canva-integration): Connect Canva, design without leaving the post builder, and bring the finished design back as media on your post. - [Use stock media](https://www.planoly.com/help/creating-content/stock-media): Search Dupe's stock photos and videos inside Planoly, and turn what you find into a draft or a media library entry. - [Upload at the highest quality](https://www.planoly.com/help/creating-content/high-quality-uploads): What Planoly does to a photo or video between your upload and the platform, and how to give a post the best chance of publishing sharp. - [Create posts in bulk](https://www.planoly.com/help/creating-content/bulk-create): Build a table of posts from one batch of media, set channels, captions and dates across all the rows at once, and save the lot as drafts. ## Scheduling and publishing - [Create and schedule a post](https://www.planoly.com/help/scheduling-and-publishing/create-and-schedule-a-post): Every step of building a post in Planoly: channels, media, caption, posting method, timing, and what you can change after it goes out. - [Create and schedule your first post](https://www.planoly.com/help/scheduling-and-publishing/create-and-schedule-your-first-post): Create a Planner post, choose channels and publishing methods, and schedule it for the right time. - [Auto-post vs. reminder](https://www.planoly.com/help/scheduling-and-publishing/auto-post-vs-reminder): Planoly publishes a post one of two ways — auto-post or reminder — and which channels support each. - [Schedule reminders and post manually](https://www.planoly.com/help/scheduling-and-publishing/schedule-reminders-and-post-manually): Schedule a reminder in Planoly and publish the post yourself from the mobile app when it is due. - [Create carousel posts](https://www.planoly.com/help/scheduling-and-publishing/carousel-posts): Build a multi-image carousel, reorder its slides, and combine separate drafts into one carousel — with each channel's media limits. - [Use placeholders](https://www.planoly.com/help/scheduling-and-publishing/placeholders): Reserve a slot on your Instagram grid with a coloured placeholder, then turn it into a real post when the content is ready. - [Duplicate a post](https://www.planoly.com/help/scheduling-and-publishing/duplicate-a-post): Copy an existing post, including its media, caption, and channel settings, as a new draft. - [Plan your Instagram grid](https://www.planoly.com/help/scheduling-and-publishing/plan-your-instagram-grid): Use the Instagram grid view to arrange your upcoming posts, change dates, and see how your feed will look. - [Refresh your Instagram grid](https://www.planoly.com/help/scheduling-and-publishing/refresh-your-instagram-grid): Pull your latest published Instagram posts into the grid preview when it falls out of sync with your live profile. - [Use Plan Report](https://www.planoly.com/help/scheduling-and-publishing/plan-report): Share a read-only view of your upcoming content with a client or teammate through a 14-day link. - [Use analytics](https://www.planoly.com/help/scheduling-and-publishing/analytics): Read Instagram, Facebook, Pinterest, TikTok, and LinkedIn performance in Planoly, and what each metric means. - [Auto-post first comments](https://www.planoly.com/help/scheduling-and-publishing/auto-post-first-comments): Add a first comment to an Instagram post so Planoly publishes it right after the post goes live. - [Media requirements for auto-post](https://www.planoly.com/help/scheduling-and-publishing/auto-post-validation): What Planoly checks before it lets you schedule an auto-post, and every channel's media, caption, and hashtag limits. - [Instagram auto-post limits](https://www.planoly.com/help/scheduling-and-publishing/auto-post-limits): What Instagram auto-post supports in Planoly: post types, carousel and story limits, and the features that need a Facebook-linked account. - [Image and video quality](https://www.planoly.com/help/scheduling-and-publishing/media-quality-issues): Why a photo or video can look softer after it publishes, what Planoly changes on upload, and how to keep the most quality. - [Use calendar notes](https://www.planoly.com/help/scheduling-and-publishing/calendar-notes): Put a coloured reminder on a date, repeat it, and turn it into a draft post when the content is ready. - [Delete posts in bulk](https://www.planoly.com/help/scheduling-and-publishing/bulk-delete): Select several posts at once and delete them, on the web and in the mobile app, and what a delete does and does not remove. - [Drag and drop on the calendar](https://www.planoly.com/help/scheduling-and-publishing/drag-and-drop-scheduling): Drag a post from the left panel onto the calendar, or move it from one date to another, and set the time in the dialog that follows. - [Quick Schedule and Best Time to Post](https://www.planoly.com/help/scheduling-and-publishing/quick-schedule): Save a weekly set of posting times for your workspace, and let Instagram insights suggest the hours your followers are online. - [Answer comments and story replies with automations (comment to DM)](https://www.planoly.com/help/scheduling-and-publishing/automations): Set up an automation on an Instagram post or story so Planoly sends a DM to anyone whose comment or story reply matches your keywords. On posts it can also leave a public reply. - [Reply to comments and DMs in the inbox](https://www.planoly.com/help/scheduling-and-publishing/inbox): Read and answer Instagram comments and DMs from Planoly, reply on the post or privately, and keep track of what is unread. ## Account and workspace - [Choose a paid plan](https://www.planoly.com/help/account-and-workspace/choose-a-paid-plan): Compare the Starter, Growth, and Professional plans, the workspace and user limits on each, and the add-ons you can buy at checkout. - [Manage team members](https://www.planoly.com/help/account-and-workspace/manage-team-members): Invite people to a workspace, see pending invitations, remove members, and understand how user seats are counted. - [Manage your notifications](https://www.planoly.com/help/account-and-workspace/manage-notifications): Turn email and push notifications on or off per category on the web and in the mobile app. - [Cancel your subscription](https://www.planoly.com/help/account-and-workspace/cancel-your-subscription): Cancel a Planoly subscription bought on the web or through the App Store, and see what happens when the paid period ends. - [Change your plan](https://www.planoly.com/help/account-and-workspace/change-your-plan): Move between the Starter, Growth, and Professional plans, change your billing cycle or add-ons, and see when each change takes effect. - [Set your timezone](https://www.planoly.com/help/account-and-workspace/set-your-timezone): Planoly reads the timezone from the device you are using. Where to see it, how to change it, and what happens to posts you already scheduled. - [Work with your team](https://www.planoly.com/help/account-and-workspace/work-with-your-team): Comment on posts and media library items, @mention a teammate, and see who gets notified. - [Delete your account](https://www.planoly.com/help/account-and-workspace/delete-your-account): Delete your Planoly account on the web or in the app, what gets removed with it, and why an active subscription blocks it. - [The free plan](https://www.planoly.com/help/account-and-workspace/free-plan): What the free plan includes, the 10 posts a month limit and where to watch it, and which features need a paid plan. ## Selling on Creator Store - [What Creator Store is and how it works](https://www.planoly.com/help/selling-on-creator-store/what-is-creator-store): What Creator Store is, what you can sell with it, and how to link a store to your Social Planner workspace. - [How much Creator Store costs](https://www.planoly.com/help/selling-on-creator-store/creator-store-pricing): Creator Store is included with every core Planoly plan. There is no separate Creator Store subscription. - [Build your Creator Store with AI](https://www.planoly.com/help/selling-on-creator-store/build-your-store-with-ai): Build a Creator Store from your Instagram handle with AI onboarding, then claim your URL and pick a plan. - [Use the Creator Store Brand Kit](https://www.planoly.com/help/selling-on-creator-store/brand-kit): Set primary, secondary, and accent colors once and apply them across your store, product landing pages, and CRM emails. - [Create a membership in Creator Store](https://www.planoly.com/help/selling-on-creator-store/memberships): Set up a Creator Store membership: tiers and pricing, the checkout page, the member page, content, settings, and publishing. - [Creator Store FAQ](https://www.planoly.com/help/selling-on-creator-store/creator-store-faq): Common Creator Store questions about accounts per email, gift cards, deleting an account, and selling physical products. - [Connect Zapier to Creator Store](https://www.planoly.com/help/selling-on-creator-store/connect-zapier): Connect Creator Store to Zapier with your API Key so purchases and signups can trigger actions in other apps. - [Use the CRM email editor for workflows and broadcasts](https://www.planoly.com/help/selling-on-creator-store/crm-email-editor): Build a workflow or broadcast email from a template, edit the text, add blocks, and preview it before you send. - [Share content from Social Planner to Creator Store](https://www.planoly.com/help/selling-on-creator-store/push-from-planoly): Add a social feed block to your Creator Store, then feature an Instagram or TikTok post on it as you schedule it in Social Planner. - [Push your social posts to your Creator Store feed](https://www.planoly.com/help/selling-on-creator-store/push-social-posts-to-feed): Schedule an Instagram post in Social Planner and have it appear on your Creator Store feed when it publishes. - [Feature your social feed on your Creator Store](https://www.planoly.com/help/selling-on-creator-store/feature-instagram-posts): Add a social feed block to your Creator Store to show your Instagram or TikTok posts beside what you sell. - [Who can use Creator Store](https://www.planoly.com/help/selling-on-creator-store/who-can-use-creator-store): The niches Creator Store is built for, and the features each one uses to earn from their audience. - [Change your Creator Store link](https://www.planoly.com/help/selling-on-creator-store/change-your-store-link): Change the username in your Creator Store link from the Account tab in Settings. - [Add your own custom domain](https://www.planoly.com/help/selling-on-creator-store/custom-domain): Connect a domain you bought elsewhere to your Creator Store, including the DNS A record and how long verification takes. - [Edit your store design](https://www.planoly.com/help/selling-on-creator-store/edit-store-design): Change your store's template, background, colors, text, and block style from the Design tab, and save the changes. - [Update your store preferences](https://www.planoly.com/help/selling-on-creator-store/store-preferences): Set your preferred language, your invoice issuer details, and whether Planoly branding shows on your store. - [Creator Store analytics](https://www.planoly.com/help/selling-on-creator-store/store-analytics): Read your Creator Store analytics: store visits, income and sales, top products, and traffic sources. - [Delete your Creator Store account](https://www.planoly.com/help/selling-on-creator-store/delete-your-store-account): Delete your Creator Store account from the Account tab, and what happens to your data and your subscription when you do. - [Cancel your Creator Store subscription](https://www.planoly.com/help/selling-on-creator-store/cancel-store-subscription): Cancel a Creator Store subscription from Billing, and where to go if you want to cancel Planoly itself. - [Apply as a non-profit organization](https://www.planoly.com/help/selling-on-creator-store/non-profit-accounts): Qualified non-profit organizations get 50% off any annual plan. Apply through the contact form with your 501(c)(3) paperwork. - [Emails your customers receive](https://www.planoly.com/help/selling-on-creator-store/customer-emails): The confirmation email a customer receives after each type of Creator Store purchase, and how to add your own message to it. - [Accepted file formats for Creator Store uploads](https://www.planoly.com/help/selling-on-creator-store/accepted-file-formats): The video, audio, image, and document formats Creator Store accepts, the maximum file size for each, and the recommended image ratio. - [CRM in Creator Store](https://www.planoly.com/help/selling-on-creator-store/what-is-crm): CRM has two parts: All Customers for tracking everyone who bought from you, and Outreach for automated email flows and broadcasts. - [Import contacts into CRM](https://www.planoly.com/help/selling-on-creator-store/import-crm-contacts): Add contacts to CRM one at a time or by uploading a CSV, and send opt-in emails so they can subscribe to your list. - [Create an invoice](https://www.planoly.com/help/selling-on-creator-store/invoices): Build an invoice from the Store product menu, fill in the format, customer, issuer, items, and tax, then publish it. - [What to include in an invoice](https://www.planoly.com/help/selling-on-creator-store/what-goes-on-an-invoice): The details an invoice should include, and how the Creator Store checkout page collects payment without bank details. - [Send an invoice to your client](https://www.planoly.com/help/selling-on-creator-store/send-an-invoice): Send a finished invoice by email, download it as a PDF, or share a link, and find invoices you created earlier. - [Fulfill a Q&A request](https://www.planoly.com/help/selling-on-creator-store/fulfill-a-qa-request): Answer a Q&A request from your Orders list with a video, audio, or text response, and the 7-day window you have to send it. ## Products and courses - [Sell digital products](https://www.planoly.com/help/products-and-courses/digital-products): What digital products are on Creator Store, how customers receive them, and which file formats you can sell. - [Add discounts and coupons to your items](https://www.planoly.com/help/products-and-courses/discounts-and-coupons): Sell an item at a discounted price, or add a coupon with an expiration date and a limited number of uses. - [Add a policy to your products](https://www.planoly.com/help/products-and-courses/product-policies): Add terms of service, a privacy policy, and a refund policy to your Creator Store so they appear in your checkout footer. - [Create a tipping page](https://www.planoly.com/help/products-and-courses/tipping-page): Add a tipping block to your page so followers can send one-time or recurring payments with a message. - [Check your conflicts on event products](https://www.planoly.com/help/products-and-courses/check-your-conflicts): Set availability for a digital product with an event, then use Check your conflicts to cross-check your calendars and prevent double bookings. - [Design and sell merch](https://www.planoly.com/help/products-and-courses/design-and-sell-merch): Create a custom product in Creator Store, design it, price it against manufacturing costs, and publish it to your store. - [Print-on-demand with Printful](https://www.planoly.com/help/products-and-courses/print-on-demand): How print-on-demand orders are made, shipped, and returned through Printful, and where to get help with an order. - [Connect Planoly from your Shopify admin](https://www.planoly.com/help/products-and-courses/connect-shopify): Connect Shopify to Creator Store from your integrations settings and install the Planoly app in your Shopify admin. - [Add Shopify products to your Creator Store page](https://www.planoly.com/help/products-and-courses/add-shopify-products): Add a Shopify block to your Creator Store page, pick the products to feature, and set the title and appearance. - [Online courses on Creator Store](https://www.planoly.com/help/products-and-courses/online-courses): Online Courses lets you structure your knowledge into sections and lessons, sell the course from your Creator Store, and track student progress. - [Why sell an online course](https://www.planoly.com/help/products-and-courses/why-sell-a-course): Four reasons creators sell an online course: providing value, passive income, community, and traffic. - [Create and publish an online course](https://www.planoly.com/help/products-and-courses/create-and-publish-a-course): Build a course in the Creator Store course builder: checkout page, homepage, modules, lessons, quizzes, payments, and publishing. - [Course types and pricing](https://www.planoly.com/help/products-and-courses/course-types-and-pricing): Five types of course you can sell, the price range suggested for each, and what to weigh when you set your own price. - [Revoke a course participant's access](https://www.planoly.com/help/products-and-courses/revoke-course-access): Revoking a course participant's access is not available yet, and refunding a customer does not remove their access to the course content. ## Payments and payouts - [Stripe overview](https://www.planoly.com/help/payments-and-payouts/stripe-overview): What to expect from Stripe in Creator Store: supported countries and currencies, payment methods, payout timing, fees, disputes, and refunds. - [Why Stripe will not connect to Creator Store](https://www.planoly.com/help/payments-and-payouts/stripe-connection-problems): A new Stripe account takes 1 to 3 business days to verify, and Creator Store shows an error until it is done. - [Get paid from your Creator Store](https://www.planoly.com/help/payments-and-payouts/getting-paid): Connect Stripe or PayPal in Settings, see how long each provider takes to pay out, and what to check if a payout is late. - [Update your Creator Store payment method](https://www.planoly.com/help/payments-and-payouts/update-payment-method): Add a new payment method for your Creator Store subscription from Billing, then remove the old one. - [Find your Creator Store tax forms](https://www.planoly.com/help/payments-and-payouts/tax-forms): Creator Store does not issue 1099s. Get your tax documents from Stripe or PayPal, and set tax rates on what you sell. - [Connect Stripe to your account](https://www.planoly.com/help/payments-and-payouts/connect-stripe): Link Stripe from Settings > Payment so your Creator Store can take card, Apple Pay and Google Pay payments. - [Verify your Stripe account](https://www.planoly.com/help/payments-and-payouts/verify-your-stripe-account): Stripe accepts verification documents only through the Stripe Dashboard. Here is where to upload proof of identity and proof of home address. - [When you get paid from Stripe](https://www.planoly.com/help/payments-and-payouts/stripe-payout-timing): Your first Stripe payout arrives seven days after you add your bank account, and the U.S. standard processing time after that is two business days. - [Why Stripe shows Incomplete payments](https://www.planoly.com/help/payments-and-payouts/stripe-incomplete-payments): Stripe marks a payment Incomplete when Creator Store creates a Payment Intent and the customer has not finished checkout yet. - [Connect PayPal to your account](https://www.planoly.com/help/payments-and-payouts/connect-paypal): Link an existing PayPal account from Settings > Payment so your Creator Store can receive payments through PayPal. - [PayPal overview](https://www.planoly.com/help/payments-and-payouts/paypal-overview): PayPal in Creator Store: 200+ countries, 25 currencies, payout timing, the $0.25 + 0.25% processing fee, and how disputes work. - [Refund a customer](https://www.planoly.com/help/payments-and-payouts/refund-a-customer): Issue a refund from Earnings > Orders in your Creator Store dashboard. Refunds take between 5 and 10 business days. - [Get paid on time for your digital products](https://www.planoly.com/help/payments-and-payouts/getting-paid-on-time): Agree payment terms up front, invoice as soon as you deliver, and follow up before the due date so digital product payments arrive on time. ## Bookings and services - [Sell 1:1 consultations](https://www.planoly.com/help/bookings-and-services/one-to-one-consultations): Sell paid 1:1 meetings, coaching calls, and consultations from your Creator Store, set your availability, and manage bookings. - [Let clients reschedule or cancel 1:1 meetings](https://www.planoly.com/help/bookings-and-services/reschedule-or-cancel-meetings): Let clients reschedule or cancel their own 1:1 bookings, and set how much notice they have to give. - [Collect reviews and testimonials](https://www.planoly.com/help/bookings-and-services/reviews-on-your-store): Turn on star ratings and written reviews for a Creator Store offering, and feature testimonials alongside it. ## Buying on Creator Store - [Getting back into something you bought](https://www.planoly.com/help/buying-on-creator-store/reset-your-password): You do not need a password to open something you bought. Creator Store emails you a link instead. - [Find the content or service you bought](https://www.planoly.com/help/buying-on-creator-store/find-your-purchase): Use the access link in your confirmation email to open the content or service you bought from a creator. - [Leave a review for a purchase](https://www.planoly.com/help/buying-on-creator-store/leave-a-review): Rate and review something you bought from a creator, from the purchase page in your confirmation email. - [Report an account on Creator Store](https://www.planoly.com/help/buying-on-creator-store/report-an-account): Report a Creator Store account that violates Planoly's policies or uses your content without permission. - [You bought a Q&A and never received it](https://www.planoly.com/help/buying-on-creator-store/purchase-not-received): Creators have up to 14 days to respond to a Q&A request. If they do not, the authorization is dropped automatically and no funds are taken.